FAQ
Hours of operation
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We're open Wednesday through Friday 10am to 5pm and Saturday from 10am to 3pm. Closed Sunday, Monday and Tuesday.
How long does it take to repair my jewelry?
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Depending on the piece from 1 day to four weeks.
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​Can I send in my jewelry for repair?
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Yes you can. First, take a photo of the jewelry before you send it so you have a record of what you're sending. You'll need to make sure you protect the piece(s) in an appropriate mailer so that they don't become further damaged. You'll need to insure the package for at least the value of piece(s) inside. Send the package to us by certified mail with return receipt. You'll need to include a note as to what the issue is and how to contact you. We'll call you and email an estimate of the cost to repair the piece(s) and a time frame, in order to get them back to you as soon as possible.
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Returns & Refunds
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If you're not happy with our work for any reason, just come in or get in touch with us via phone or email and we'll do our absolute best to make it right. We guarantee the quality of our work.